NDIS rights, safeguards and feedback

Our commitment

The NDIS Code of Conduct applies to registered and unregistered NDIS providers and workers. VANTIS is committed to delivering supports safely, competently, ethically and with respect for participant rights.

Our delivery is guided by:

• Participant choice, control and informed decision-making

• Dignity, respect, privacy and freedom from harm

• Safe and competent supports, including acting promptly on concerns

• Person-centred, trauma-aware and least-restrictive practice

VANTIS requires workers and contractors to maintain role-appropriate checks, clearances and training, which may include:

• NDIS Worker Screening Clearance where required

• Police checks where required

• Working with Children Check for child and youth work where required

• First Aid, CPR and role-specific training

Safeguarding and risk management

Our approach includes:

• Participant-led planning and documented support instructions

• Clear communication and consent-based information sharing

• Incident identification, documentation, response and escalation

• Regular review of wellbeing, changing circumstances and risks

Incidents and concerns are acted on promptly. Reportable matters are managed under applicable NDIS Commission requirements.

Privacy and confidentiality

Participant information is handled confidentially and only used or shared for authorised service delivery, safeguarding, legal obligations or with consent. See our Privacy Policy for more detail.

Feedback and complaints

You can raise feedback or a complaint at any time by emailing admin@vantis.support. Complaints are handled fairly, respectfully and without reprisal, and are used to improve service quality.

You may also contact the NDIS Quality and Safeguards Commission on 1800 035 544 or through its website. If anyone is in immediate danger, call 000.